General Community Information
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We do not allow flex walls.
No
No, each townhome has its own ground-floor front door and internal stairs.
No
Each townhome has its own full-size side-by-side washer and dryer.
We are a pet-friendly community. There is a limit of 2 pets per household. There is no weight restriction at this property. We do not allow aggressive dog breeds.
For each pet, there is a one-time non-refundable $450 pet fee payable prior to move-in. Pet rent is per pet per month.
There is a community fee of $35/month fee which include renter's insurance.
Utilities (electric, water, and sewer) are not included in the rental rates and are individually metered based on usage. They must be set-up with the relevant utility company (Nashville Electric Service, West Wilson Utility District for water, and Metro Water for sewer) prior to move-in. You must provide your account numbers for these utilities to us prior to move-in (or at your move-in appointment). Payment for these utilities is made directly to the relevant utility company. Valet trash is an ancillary charge per unit per month of , which will be set-up automatically and paid with your monthly rent. The community provides contact information for Nashville Electric Service and West Wilson Utility District in the Welcome Home letter.
New two and three-bedroom townhomes, all with direct access garages, offering a generous amount of space and an array of amenities. Inside our townhomes, you'll find beautiful wood-style flooring, full-size washers and dryers, upgraded appliances, and some units even have convenient kitchen islands. Enjoy the large fenced-in private patio/deck, perfect for entertaining guests. Our professional landscaping creates a refreshing and tranquil environment for you to enjoy. And best of all, we are a pet-friendly community, so you can bring your furry friends along with you. Experience exceptional living at Highlands at Hickory Hills Townhomes, comfortably nestled near everything that makes Mt. Juliet, TN such a great place to live. There is also a required /month fee for renter's insurance. Personal property is not included in this policy.
The community does not have a permanent leasing office and rotates its leasing office from vacant unit to vacant unit. Please call the office when visiting the community for the office location.
It's advisable to start scheduling with the moving companies in advance as they can be backed up, especially in the summertime.
All of our units are townhomes and open directly to the outside with no shared hallways.
The properties are for rent, not for purchase.
For existing residents, we partner with Esusu, a rental assistance program in case you're late or going through any hardships. Learn more here: https://esusurent.com/rent-relief/. Applications take 2 minutes and residents who apply may be eligible for up to 3 months of rental assistance (at a maximum of ,000 in total assistance). Just be sure to provide the referral code HIGHLANDS24 when you register!
The building has a 'right to cure' policy allowing residents to pay in full to avoid eviction by a specific date.
The community is in the Wilson County school district, and is zoned for Mt. Juliet Elementary School, Mt. Juliet Middle School, and Mt. Juliet High School. Additionally, Highlands at Hickory Hills Townhomes is located less than three miles from W.A. Wright Elementary School.
There may be a delay between making a payment and it showing on your account, especially if you made physical payment.
Each townhome gets two door keys and two mailbox keys.
In some cases, we accept prepayment of rent subject to certain limits.
The property does not report rent payments to credit bureaus, except if you choose to opt-in to the free rent reporting service offered by BILT.
Non-emergency work orders can be submitted via the Resident Portal (i.e.The LOFT), or by texting Ellie (the virtual resident assistant) or by calling the property telephone number.
Lease renewals can be done via the resident portal or via a DocuSign email. Renewal offers are typically sent approximately 45-60 days before the current lease ends.
The nearest gym is Iron Fit on Lebanon Pike
All you have to do is set out your trash in the large trash can that was provided to your townhome. Doorstop Services will stop by Sunday and Wednesday evenings to pick up trash. On collection days, please set your trash can at the end of your driveway. They will also take away and broken-down cardboard boxes left with the trash can.
To control the Nest thermostat in your townhome, you may wish to download the Nest app
Residents may drop off rent payments in person at the leasing office, but for quicker response it is best to pay through the resident portal.
The Pet Rent fee is $35.00. Non-refundable.
The Pest Control Fee is included in the monthly community amenity fee of $35. Non-refundable.
The Pet Fee is $450.00 per pet. Non-refundable. This fee is triggered when a Lease Signing occurs.
For urgent maintenance issues which are non-life threatening, please provide further details and will urgently pass on your message to our maintenance staff who are on-call 24/7. A maintenance staff member will reach out to you as soon as possible. For life-threatening emergencies, please immediately dial 911.
For non-urgent maintenance issues, please log into the resident portal or text Ellie with details of the maintenance issue. The more details you can provide, the better. Please also indicated our maintenance staff have permission to enter your unit to complete the work order or if you would prefer to set-up a specific appointment.
No heating, no AC, no hot water, flooding, burst pipes, no electricity, fires, issue with door locks, carbon monoxide alarm not working. The community management is also responsible for replacing thermostat batteries and various lightbulbs.
The preferred method of payment for rent and other ancillary monthly charges is through BILT. You can access BILT in three ways: either visit the BILT website directly at www.paywithbilt.com/kinshiphomes or download the BILT Rewards app from the App Store on your smartphone or go to the Resident Portal (The LOFT) where a link to the BILT Payment Center will show on the homepage under Services. This will take you out of The LOFT to the BILT website. Pay via ACH by providing your bank account information directly. To earn BILT reward points, you also have the option to pay via ACH by providing your bank account information to BILT. You now also have the option to pay with a credit card (from BILT) with no fees while also earning reward points. You have the option to make one-time payments or set up monthly recurring payments. You can also make an in-person payments of rent and other ancillary monthly charges with a personal check, a cashier's check, or a money order. For payment of your move-in balance you have the option to pay in-person with a cashier's check or money order. Rent and ancillary monthly charges are due on the first day of each month. The building also offers an AutoPay feature for rent payments. For payment of your move-in balance you have the option to pay online or in-person with a cashier's check or money order. Rent and ancillary monthly charges are due on the first day of each month. Rent can also be paid online through Bilt Rewards. Starting in January 2025, Flex will also be a legitimate payment method.
We do not negotiate our lease renewal offers, although you will be provided with various lease renewal price options depending on your preferred lease renewal term. They are generated systematically to ensure all offers are treated equally. The renewal rate is thoroughly considered with care.
45 - 60 days in advance of your lease expiration date you will be provided with various renewal depending on your renewal term via email. If you wish to discuss renewing your lease prior to this, please ask to speak to someone from the management team. The community offers both month-to-month and 6-month lease options. Residents also have the option to choose the length of their lease renewal.
If a tenant wants to move in a day before the agreed move-in date, they would need to pay for that additional day. Also, the system will automatically charge the remaining prorated rent for the move-out date.
The NSF fee of $30 is charged are per instance
There may be a delay between making a payment and it showing on your account, especially if you made physical payment. Online payments can also experience a short delay before the balance updates while the system synchronizes.
Non-emergency work orders can be submitted via the Resident Portal (i.e. The LOFT), by texting Ellie (the virtual resident assistant), by calling the property telephone number, or by informing the agent who will submit the work order on their behalf.
Lease renewals can be done via the resident portal or via a DocuSign email. Renewals are sent via DocuSign email for electronic signature. If other household members are renewing and one member is moving out, a Roommate Change Addendum must be completed.
Trash collection in the community now occurs on Monday morning and Thursday morning. It is recommended that items be set out the night before. Doorstop Services will collect the trash from the provided trash can and will also remove any broken-down cardboard boxes left with the trash can.
Residents can return mail addressed to previous residents by writing 'return to sender' and placing it in the outgoing slot with the mailboxes.
Residents can leave their keys in their unit when moving out if they are unable to coordinate a time with the property management. Additionally, residents need to provide written documentation from all leaseholders stating their intent to move out. This can be submitted via text message, email, or handwritten note.
We do not recommend residents to do any touch up paint in preparation of their move out. The paint can be hard to match and may cause us to have to repaint the entire apartment which is more costly. If you are concerned about move out costs related to paint, we suggest scheduling a pre move out walk through.
The community parnters with Spruce cleaning services.
If a resident's rent payment is not received, the account may be turned over to a law office.
Security deposit refunds are processed through the corporate office and usually take around 30 days post move-out to process. The deposit can be applied to fees once a resident has moved out. The system will automatically charge the remaining prorated rent for the move-out date.
The community provides maintenance services that include salting sidewalks to prepare for adverse weather conditions.
Water usage is billed by West Wilson Utility District and sewage is billed by Metro Water. West Wilson sets up an account with Metro on behalf of the resident when services are registered.
Animals must be kept on a leash whenever they are outside of the resident's home and are not permitted to roam freely throughout the community. The community also provides a pet station for residents.
The community is closed on Sundays.
The community has a non-smoking policy, as indicated by the existence of a non-smoking addendum.
Maintenance staff will install refrigerator water filters if residents supply the filter themselves; the community does not provide refrigerator filters.
No
A late fee of 10% is due on the 6th.
1
11
16
All certified funds accepted.
Leasing
We recommend applying as soon as possible.
We accept lease terms between 3 and 24 months.
If the applicants for the unit (i) don't have sufficient income and are unable to provide evidence of sufficient income alternatives, such as savings or other liquid assets, or (ii) do not have sufficient credit, we will accept a guarantor. You may apply with a guarantor as part of your original application or may add a guarantor if you are denied. We may also make the acceptance of your application conditional on addition of a guarantor. The guarantor must be U.S. based and must generally be an employer or relative, rather than a friend. We will only accept one guarantor per lease. The guarantor must complete an application, meet all leasing criteria, and must have a gross annual income (or equivalent) of five times the amount of the annual rent.
We love all partnering with brokers. Please contact our office for the latest commission rates.
The gross annual income of all applicants for a unit (excluding guarantors), when combined, must be three times the amount of the annual rent. Gross income is before any taxes and deductions. We consider wages, salaries, investment income, self-employment income, Social Security Benefits, Alimony, or VA benefits to be income. We may also consider overtime, bonuses, tips, and commissions, to the extent you can show that you have received these regularly over an extended period and / or form part of an employment contract. If you don't have income or have insufficient income, we will consider other savings (whether cash or in marketable securities) and other liquid assets in lieu of income. The value of such savings or assets must exceed the rental amount due for entire term of lease. Student loans will count as income to extent the loan amount exceeds tuition costs for the term of the lease. If income and / or savings are insufficient, we will consider a guarantor or, in some cases, an increase in the security deposit (or the monthly fee associated with the property's zero-deposit program).
We use a third-party agency to generate a screening score which is based on a wide range of factors including credit scores. There is no required credit minimum score, but we typically find that applicants with a FICO score or equivalent of at least 620 are more likely to be accepted without conditions. Applicants with lower scores can also be accepted based on various other factors or accepted with conditions. Applicants with no credit score may be asked to provide additional documentation as evidence of fiscal responsibility or be accepted with conditions. We will consider each applicant on a case-by-case basis, and work with you to explore your options.
If you have a Social Security Number (SSN) or Individual Taxpayer Identification Number (ITIN), you must provide it as part of the application to allow us to run credit and criminal background checks. If you have neither, we will accept passport information. You will also need an acceptable form of ID, proof of income and/or savings for income verification purposes. If you have rented from private landlord within the last 3 years, we will also require a copy of the lease and rental receipts. We accept U.S. Federal or State government issued photo IDs including driver's licenses, state ID cards, passports, and permanent resident cards (i.e. green cards). We can also accept non-U.S. passports, if an applicant has no other form of ID or does not have an SSN or ITIN. The ID must match the personal information you submit as part of the application. For proof of salary or wage earnings, you should provide the 2 most recent pay stubs (or 4 if you are paid weekly). For non-salary or non-wage earnings, including bonuses, commissions, overtime, and tips, you should provide evidence that you have received these regularly over an extended period and/or that they form part of an employment contract. Typically, you should provide a minimum of 3 months of bank statements highlighting consistent deposits related to these non-salary or non-wage earnings. We will also consider W2s and certified tax returns as proof of such income. For future employment, we will accept an official offer letter provided that it is on official company letterhead and includes the start date of employment and annual salary or hourly rate and estimated hours. For self-employment income, please provide two years of certified tax returns. For investment income, or if you wish us to consider savings or investments in lieu of income, please provide an official statement from a bank or financial institution. The statement must include the applicants name and have the name of the financial institution clearly shown. For other forms of income, we will also accept official letters detailing Social Security Benefits, Alimony, or VA benefits. For funding from student loans to be considered, please provide proof of tuition cost, loan guarantee, and proof of enrollment. If you have proof of payment for historic rental collections, please provide that as part of your application and it will be taken into consideration.
Prior to move-in, you will need to pay rent, any pet rent, and recurring ancillary monthly charges (i.e. the Renter Insurance and charges for pest control services and valet trash) for the remainder of the month plus the following month, if you're move-in occurs on or after the 25th of the month. You will also need to pay the non-refundable pet fee. In addition, prior to move-in, you can opt for the Qira deposit option which requires a - application fee, a one-time membership fee, and a monthly payment of 1.5-2.5% of the 00 refundable deposit to Qira. Any amount paid to Qira is non-refundable.
If a tenant wants to move in a day before the agreed move-in date, they would need to pay for that additional day.
Renter insurance is a mandatory and is included in the monthly community fee of $35.
To add someone to an existing lease, the person must submit a paper application and meet the rental requirements. Additionally, written requests from the current leaseholders are needed to add this person to the lease.
Please call the office for details.
We do not participate in any affordable housing programs.
Sunday: 9:00AM-5:00PM
Monday: 9:00AM-5:00PM
Tuesday: 9:00AM-5:00PM
Wednesday: 9:00AM-5:00PM
Thursday: 9:00AM-5:00PM
Friday: 9:00AM-5:00PM
Saturday: 9:00AM-5:00PM
Upcoming days the office is closed: Thursday November 27, Friday November 28, Wednesday December 24, Thursday December 25
(629) 209-8209
Escorted-tour: offered through scheduling, live-virtual-tour: offered through scheduling, self-guided-tour: not available
Please call the office for current leasing promotions.
The Administrative Fee is $350.00. The administration fee is required for each unit and is due at the time of application submission. Non-refundable. This fee is triggered when a Lease Signing occurs.
The Application Fee is $75.00. The application fee covers costs for processing the application including background screening, credit checks, income verification, and rental history verification. The application fee is payable for each individual applicant. Non-refundable. This fee is triggered when a Application Submission occurs.
(629) 209-8209
If you wish to terminate your lease prior to expiry, you must pay a lease termination fee equivalent to two months of rent. This fee is waived for active duty military personnel who need to break their lease due to orders; these residents must provide a copy of the orders and submit a 30-day notice. For any other lease termination, a 60-day notice is required—starting from the date the resident submits their notice—along with a lease break fee.
No, you cannot transfer leases.
New occupants can be added to the lease by sending their information to the management. All leaseholders must sign the Roommate Change Addendum in person before the end of the lease term.
Highlands at Hickory Hills offers 3-24 months lease terms.
Applicants are required to provide updated proof of income as part of the application process.
We work with relocation specialists and locators at this property.
Amenities
Each townhome has its own private, attached 1-car garage. Each townhome also has an additional unassigned parking space. Some townhomes also have additional driveway space for up to two vehicles.
The community has specific parking procedures that residents must follow. Street parking is not permitted to prevent obstruction of driveways and potential parking violations from Mount Juliet Police. Residents can use community parking near the mailboxes or cul-de-sacs for additional parking space.
Residents are welcome to Trick-or-Treat throughout the community. Highlands at Hickory Hills also has regularly scheduled community events. Please contact the office for details.
A new grilling station is being added near the townhomes, which features an intimate sitting area with four chairs located closer to Sunninghill Drive. There is no swimming pool amenity in the community.